• Home
• Services
  • Testimonials
• Portfolios
  • Couture
  • Ready To Wear
  • On the Day
• Process
  • FAQ
  • Pricing
• Weddings
  • Original Love Story
  • Art of Love
  • Far & Away
• Contact Us
  • Shows
  • Links

1. Do I need a consultation, and how much does it cost?

All stationery orders require a consultation ideally in person. If you do not live locally to Cheshire / Greater Manchester this can be done via email or telephone. It is intended that you will only require one consultation and this initial consultation is free of charge and completely without obligation. In the unusual event that you feel you’d like a second consultation there may be a small charge.

2. Your prices online are only a “guide” - why is this?

Due to the very nature of this bespoke service, every couple’s final choices differ and so we have to work out the best possible price for each couple on an individual basis. We always work very hard to offer ideas and alternatives to fit within your budget without compromising on style.

3. Is there a minimum order price?

There is a minimum order cost of £250.00 (excluding postage and packing).

4. How much does postage and packing cost?

You are always more than welcome to collect orders from Rachel’s home in Altrincham by prior arrangement if this is convenient for you and of course for this there is no cost to yourselves. Unless otherwise requested, orders are sent by Royal Mail next day, insured delivery where the process of your parcel is tracked at each stage of its journey. A signature will be required upon receipt. P&P costs are passed on to yourselves in addition to the cost of your stationery and we always ensure we package your items in as secure but cost effective way as possible. We do add a nominal amount onto the postage cost for the packaging and time taken to process the postage. We will always advise you of the costs before posting, but there is a minimum charge of £10.00.

5. Will I see a sample of my stationery before it goes to print?

Yes, with all designs you will firstly receive images by email to approve. For Invitations you will then always receive a hard copy proof in the post for your final approval. Wherever possible we also like to send hard copy proofs of Order of Service and Thank you cards. At this stage, changes if any should be relatively minor and may incur an extra charge should they require significant re-design or a second hard copy proof. Please note that for some unusual items it is not possible to send a hard copy proof or a proof via email. Table Plans are only sent as email proofs. Generally, smaller items such as Table Names and Name Places are also only sent as email proofs.

6. How soon in advance should I be placing an order?

Ideally, please try to arrange your consultation approximately 6 months prior to wanting to receive your Invitations, and as early as is possible for you to avoid disappointment. We will always endeavour to meet your deadlines so if you have left it a little later than this please do feel free to still get in touch and we’ll do our very best to help you.

7. When should I post out my invitations?



Etiquette suggests invitations are posted approximately 3 months in advance of the big day. Many couples feel they would like to send them out sooner than this and if this is the case we would simply suggest you book your consultation as soon in advance as possible. If you are traveling abroad or are getting married in a busy holiday period this may apply to you, or you may decide instead to send Save the Dates initially to ensure your day guests can keep the date free.

8. How do I go about ordering stationery?



Firstly, please get in touch with Rachel or a member of the team to either arrange a free consultation or to outline your requirements. If you are not able to meet up for a consultation you can chat with Rachel via email or over the telephone. Rachel will guide you though each step of the process which should be enjoyable and stress free - you should expect exceptional service from start to finish. You can email Love Story at studio@yourlovestory.co.uk
or call Rachel on 07739 514 928.

9. Do I have to pay a deposit?



We normally ask for a 40% deposit to begin design work, with the final 60% being paid before any stationery has gone to print. However, with larger orders we are happy to come to other arrangements that may suit you better. For rush jobs and orders under £300.00 we kindly ask for payment in full at the time of ordering.

10. How do I send you photographs and information to be used on my stationery?

We always send you full details of the information that is required for us to begin designing your stationery well in advance. We ask that all information is sent to us in typed format and sent via email. We regret that we cannot accept any hand written information. Images are normally emailed to us as jpegs but can always be burnt onto a CD and posted to us if this is more convenient to you.

11. Can I see your Terms and Conditions?



Please see our Terms & Conditions and Pricing Guide for further information. Our Terms and Conditions outline the process of ordering your stationery in much more detail than is possible here and should hopefully answer any questions you may have. If you have any other queries or would simply like to ask for a little advise, please do get in touch.